Senior Program Manager - Food Service Program




Seattle, Washington

Job Description
The Sr. Program Manager position offers an opportunity to oversee the food service program for one of E15’s clients.  The position will be responsible for the oversight of an on-site team who is responsible for all aspects of food service on the client’s campus, including business strategy, experience strategy and operational optimization.  Most importantly, the team will be tasked with driving strategy and identifying opportunities to improve food service across all qualitative and quantitative metrics. Additionally, in this role, the Sr. Program Manager will be responsible for day-to-day relationships with E15’s client stakeholders.

Core Responsibilities

  • Define program strategy, scope, goals and deliverables that support client’s objectives in collaboration with senior executives, E15 team members, and field operations
  • Oversee and improve food program under following areas:
    • Employee Experience Management
    • Business Performance Management
    • Financial Management
    • Vendor Relations Management
    • Operations Management
    • Data Management
  • Build and manage (directly) team that oversees all aspects of food program
  • Assess and help guide current and future state of food service operations
  • Create and communicate client-facing presentations on findings, business impacts, and recommendations
  • Document and analyze information and processes to solve critical business issues
  • Proactively communicate project details across all levels of the organization and across multiple departments in a clear and concise manner
  • Build internal and external business relationships vital to the success of the project
  • Promote the use of data and analytics to address business issues, including scoping projects, story-telling to stakeholder groups, brainstorming possible data-driven solutions, and incorporating analytical thinking into general business discussions.
  • Analyze and mine business data to identify patterns and correlations among several data points using various statistical techniques
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Required Skills

  • Bachelor’s degree required; MBA strongly preferred
  • 5+ years’ experience managing large on-going programs
  • “Big 4” consulting experience preferred
  • Contract food service operations knowledge/experience preferred
  • Proven ability to define and execute change strategies
  • Proven ability to influence and manage external resources in a highly matrix’ d environment
  • Proven business analytical capabilities to solve complex business issues
  • Proven ability to work efficiently and effectively under pressure in a fast paced environment
  • Excellent oral and written communication skills needed to communicate with all levels of the organization
  • Experience using data visualization tools, Microsoft Office/Project, and visual features of statistical software tools to communicate complex ideas to non-technical audiences

About E15 
At E15, we are the spark that ignites. Our team delivers next-generation insights based on data, not hunches, to drive business in MLB, NHL, NBA, NFL, College Sports, and beyond. E15 brings unmatched industry intelligence and cutting edge analytics to sports, entertainment, hospitality, and retail industries to help companies make forward-looking decisions to benefit their business, fans and customers.  

About Compass Group
As the leading foodservice and support services company, Compass Group North America is building a family of experiences for all of our customers. We service award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more. We serve millions, from vending to restaurants, from corporate cafes to school lunches. If you've been hungry and away from home, chances are good that you've tasted Compass Group's food and unmistakable service.

E15 is an equal opportunity employer. At E15 we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. 

The Company is not able to sponsor employment visas for this position