Customer Experience Strategist




Seattle, Washington

We are seeking an innovative, self-motivated, and ownership-minded individual to amplify the customer experiences we deliver. You will be an integral part of our Consumer Insights team, and be responsible for driving the design of customer experiences in foodservice hospitality within our business and industry accounts in the Seattle market. You’ll work cross-functionally and collaborate with analysts, researchers, designers, architects, and operator teams to plan projects, define milestones, assess risks, and help projects meet deadlines. As a Customer Experience Strategist, you will also manage all project-related communications to team members, executives, and other stakeholders. You are a master planner and a flexible project manager who can balance multiple projects.

Specific Responsibilities

  • Coordinate the work of designers, researchers, business analysts, operators, culinarians, and IT professionals to define optimal experiences for customers
  • Drive CX strategy within the account 
  • Oversee the design and deployment of customer research to understand current needs and wants, uncover new insights and opportunities, and test potential design solutions
  • Synthesize market and user research, client needs, and business data to build both strategic and tactical customer experience roadmaps 
  • Translate experience objectives into tangible, meaningful and useful solutions across digital and physical products, services and spaces
  • Produce well-designed documentation (user personas, experience maps, user journeys, client workflows, current state analyses, prototypes etc.) to support the design and execution of a range of services, products and marketing campaigns
  • Lead the testing and refinement of solutions or design prior to approval and launch
  • Own and manage all project-related communications among both internal stakeholders and client teams

Desired Qualifications

  • 2-5 years of experience designing and delivering customer-centric strategies that build measurable business value by increasing revenues, improving efficiency, driving loyalty, or entering new markets
  • Strong background and understanding of customer experience tools such as persona development, journey mapping, voice of the customer programs, and CX measurement
  • Bachelor’s Degree (in Psychology, User Experience, Human Factors, Sociology, or related fields a plus, but not required)
  • Ability to take on complex problems and arrive at simple solutions, matched with the communication skills to talk through and present solutions to both technical and non-technical audiences
  • Ability to manage multiple projects in a fast-paced, deadline-driven environment
  • Ability to develop and own stakeholder relationships
  • Ability to work collaboratively in a consultative role
  • Can share examples of using data to solve complex problems
  • Food service or hospitality operations awareness/experience

About E15
At E15, we are the spark that ignites. Our team delivers next-generation insights based on data, not hunches, to drive business in MLB, NHL, NBA, NFL, College Sports, and beyond. E15 brings unmatched industry intelligence and cutting edge analytics to sports, entertainment, hospitality, and retail industries to help companies make forward-looking decisions to benefit their business, fans and customers.

About Compass Group
As the leading foodservice and support services company, Compass Group North America is building a family of experiences for all of our customers. We service award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more. We serve millions, from vending to restaurants, from corporate cafes to school lunches. If you've been hungry and away from home, chances are good that you've tasted Compass Group's food and unmistakable service.

E15 is an equal opportunity employer. At E15 we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. 

The Company is not able to sponsor employment visas for this position