Consumer Insights Manager




Chicago, Illinois
Location: Chicago, IL

As a Manager of Consumer Insights, you will be responsible for driving the strategy and design of Voice of the Customer (VOC) survey programs across the foodservice and sports industries. You will collaborate with internal and external clients to scope projects, define milestones, assess risks, and ensure projects meet deadlines. You will work closely with a team of analysts to deliver actionable insights and recommendations to our clients. The ideal candidate will have excellent project management skills combined with a passion for measuring, understanding, and enhancing the customer experience.


·        Oversee and manage the design, scoping, and analysis of VOC/CX programs

·        Work across the lifecycle of a project including the selling, planning, designing, configuring, testing and implementing of VOC solutions and processes

·        Act as a thought leader on the Consumer Insights team, challenging the status quo and innovating on our VOC/CX approaches

·        Craft compelling stories from complex data to address key client business issues

·        Develop a team of analysts to ensure project requirements are delivered to scope and on time

·        Build and maintain relationships with internal and external stakeholders

·        Develop and present written reports and PowerPoint presentations to convey findings and recommendations to clients, operators, business analysts, executive audiences, and other stakeholder groups 

·        Stay abreast of evolving best practices and innovations in survey methods (programming, content, measurement, distribution, visualization, analysis, interpretation)


·        Basic or better knowledge of CX/VOC and the ability to apply that to solutions

·        3-5 years of customer/consumer insights experience, preferably with Voice of the Customer (VOC) survey programs

·        Customer-oriented and great at building and maintaining client relationships

·        Proven ability to work creatively and analytically in a problem-solving and team environment

·        Demonstrated success in managing or developing junior resources

·        Ability to critically review the work of others

·        Experience and success with using data to tell a story, develop actionable insights, and provide recommendations to stakeholders

·        Excellent verbal and written communications skills; Ability to communicate technical concepts to a non-technical audience

·        Highly detail-oriented and organized

·        Ability to prioritize and coordinate multiple projects at once and under time pressure

·        Experience programming surveys in Qualtrics, Voxco, ConfirmIt, Survey Monkey, or related platform

·        Bachelor’s degree, preferably in social sciences, statistics, business, marketing, or related field

·        Working knowledge of other CX methods, both quantitative and qualitative, is preferred


At E15, we are the spark that ignites. Our team delivers next-generation insights based on data, not hunches, to drive business in sports, entertainment, healthcare, campus, corporate, hospitality, and retail industries to help companies make forward-looking decisions to benefit their business and their guests.

Levy is an equal opportunity employer.  At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.