Consumer Insights Manager - Market Research




Chicago, Illinois

Manager, Market Research 

As a Manager of Market Research, you will have the opportunity to make a significant impact on the success and growth of Levy and Compass Group. Beyond providing invaluable market research insights to drive the business, you will also be able to recommend actions to be taken, working closely with and influencing decisions across the business. A successful person in this position will be able to see the world from a marketing and business perspective as well, as from a researcher perspective.

You will serve as an insights expert primarily using qualitative and quantitative market research, and syndicated research. This position requires a high degree of collaboration with cross-functional teams to drive consumer-centric strategies, to present forward-thinking consumer trends, and to socialize market insights. You will help develop and execute consumer strategy by leading key stakeholders through actionable insights and the validation process. You will not only execute market research, but will play a key strategic role in innovating on our market research practices.

This role requires a person with a creative bent who is able to lead in the face of uncertainty, able to pull disparate pieces of data together for a cohesive and insightful consumer story, and who is able to highlight the key takeaways and action points for a variety of stakeholders both internal to E15 (Partner Strategists, Emerging Technology), internal to Levy/Compass (Operators, Chefs, Marketing), and external clients.


  • Scoping and conducting market research to determine consumer segmentation, perceptions, and preferences
  • Mining data from a variety of third-party research tools
  • Creating insightful, relevant analysis of key industry topics, including food and beverage trends
  • Crafting compelling stories from complex data to address key client business issues
  • Developing written reports and PowerPoint presentations to convey findings and recommendations to leadership, clients, operators, business analysts and a multitude of other stakeholders
  • Be an active contributor and partner with Operations, Partner Strategy, Emerging Tech, Sales, Culinary, Marketing
  • Developing market research insights to support sales efforts
  • Managing the execution of market research projects amongst consumer insights analysts
  • Collaborating with clients from a variety of industries, including sports & entertainment, large corporations, healthcare networks, and higher education campuses
  • Continuously raising the bar on market research capabilities and constantly be looking to where we need to go; Drives introduction and adoption of a comprehensive range of research methodologies and suppliers, continuous improvement in techniques and cost, and seeks new tools to increase effectiveness.
  • Mentoring and coaching junior Consumer Insights resources
  • Other duties as assigned

Desired Skills

  • Strong command of primary, secondary, and quantitative market research methodologies and procedures
  • Willingness to tackle complex, often unfamiliar research requests
  • A talent for seeing the patterns behind data, and understanding what these patterns might mean for consumers and the companies serving those consumers
  • A demonstrated ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures
  • The ability to communicate difficult concepts in a clear, straightforward way
  • A flair for nurturing and building relationships with clients and internal stakeholders
  • Experience with third-party market data (e.g., Nielsen, IRI, Acxiom) is preferred
  • Experience with Excel, Powerpoint, and Adobe software (InDesign, Photoshop, Illustrator) is preferred
  • Can provide examples of innovation and setting strategic direction in market research work

Education Requirement

Degree in Business, Economics, Psychology, Political Science, Sociology, Statistics, Mathematics, or a related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered.

Experience Requirement

Minimum of 3 years of full-time work experience conducting consumer insights research, market research, survey design/analysis, and other methodologies. Applied business research experience is preferred.

Levy is an equal opportunity employer.  At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.