Assistant General Manager




Chicago, Illinois

LOCATION: River Roast - Chicago, IL


To assist the General Manager in achieving annual sales and profits in overall operation, while exceeding guests’ expectations through strong leadership and management skills and by living “The Levy Difference.”

Major Areas of Responsibility

Has strong attention to detail
Holds team accountable to steps of service to deliver great guest service
Ensure that team members consistently deliver Thousand Detail Dining to every guest, every time
Ensures team members have the tools necessary to complete their jobs
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Executes all menus, promotions and programs as outlined by General Manager in accordance with Levy Restaurants standards
Acts as a liaison with team, including partner’s operational team, Levy Restaurants team and other areas as needed to ensure efficient operational performance
Ensures that daily walk-throughs are being conducted in both FOH and BOH for every event

Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more)
Ensures that all security, safety and sanitation standards are achieved
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Ensures required department reports are completed and information is compiled at month end closing 
Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook 
Forecasts and adequately schedules team members to meet operational needs and desired targets


Uses all performance management tools to provide guidance and feedback to team
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains and develops team members according to Levy guidelines
Displays a positive attitude towards team members
Mentors department managers to develop their skills and leadership abilities

Levy is an equal opportunity employer.  At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.